Refund policy

Last updated: September 23, 2026

Every Lixcanvas canvas is made to order, and most are personalized with your names, dates and photos. If something isn't right, here is how we make it right.

Damaged, defective or incorrect items

If your canvas arrives damaged, has a print defect, or is not what you ordered, contact us within 14 days of delivery. We will send a free replacement or a full refund. You do not need to send the item back.

Email hello@lixcanvas.com with your order number and clear photos of the problem (and of the packaging if it was damaged in transit).

Made-to-order and personalized items

Because every canvas is printed just for you, we do not accept returns or exchanges for change of mind, wrong size ordered, or personal preference. Please check spelling, names, dates and photos carefully before ordering. We print exactly what you enter, so typos in customer-provided text and low-resolution photos uploaded by the customer are not covered. If the mistake is ours, we reprint it for free.

Order changes and cancellations

You can change or cancel your order within 6 hours of placing it by emailing us. After that, your order goes into production and cannot be changed or cancelled.

Refund timing

Once we confirm your refund or replacement by email, we process it within 7 business days. Refunds go back to your original payment method and usually appear within 3–5 business days, depending on your bank. Replacements ship with a new tracking number.

Lost or missing packages

If your package is marked delivered but you cannot find it, check around your delivery location and mailbox and contact the carrier using the tracking link. If you still cannot find it, contact us and we will help.