FAQs
Frequently Asked Questions
-
Will you have more designs, styles, and products often?
Yes, we will be releasing more styles and products weekly! Be sure to follow us on Facebook or Instagram and enable notifications for sales and new arrivals!
-
Do you ship worldwide?
Yes, we do ship Worldwide!
-
May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (3-5 business days). Email: support@lixcanvas.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
- What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at support@lixcanvas.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders
- Taxes & Duties
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
- Why was my order shipped separately?
We will do partial shipping for your order in the following conditions:
- Items are in different warehouses.
- Different item preparing time.
-
Weight limit of custom or courier.
All items are custom printed and shipped from our print locations around the world. In case products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. Items that are shipped separately will not be charged for additional shipping. You'll receive a shipping notification for each shipment in your order.
- Can I cancel the order to place a new one if I forgot to apply the coupon?
Your order is only eligible to be canceled and modified within 08 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
If the coupon is received after you place an order, it will become invalid after you cancel the previous one.