The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the receive item.
- Item received is defective/damaged/broken/ does not work properly.
- Item received is different from the description or the product customization information.
- Incorrect or mismatched size.
- Lost/missing items
No Refund & Replacement
The following reasons are NOT covered by our 30 Days Refund & Replacement Policy.
- Request a refund/replacement after 30 days of product delivery
- Pick a wrong size, address, custom information, etc.
- Product damaged by misuse, mishandling, or poor maintenance
- Items that has been washed, worn, or soiled and damaged resulting from customer’s handling
- Personal reasons due to personal tase, change of mind, etc.
- Product purchase during a sale or any promotion
Refund and Replacement Service Procedure
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Step 1: Contact Customer Service here or email: support@lixcanvas.com
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Step 2: Request Refund/Replacement details with photos of the item you received and the received package’s cover including the detailed shipping label to best assit you.
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Step 3: Get a Refund or Replacement after we received your ticket.
Refund Time
Credit/ Debit Card: Up to 10 business days
Paypal: 3 to 5 business days.
